Design
A Refreshing Future
I rounded the corner of a shopping mall and was surprised to see a huge 18-wheeler tucked behind the turn. PEPSI logo across the...
Archive
Category: Design
Design
AI
The AI Prosthetic: Find the Pulse
I’ve spent months in an MITx course looking under the hood of AI: how it’s built, trained, released, and governed. But whatever I learned...
AI
Human Agency Design
Yesterday, I asked myself: If I could meet my future self in 2031, what would he thank me for? Not the usual ick: what...
Business
Indelible Experiences: Safety
My Aunt Josephine made the best pasta, sauce, and meatballs. At least in my opinion. The irony is that she couldn’t stand garlic or...
Design
Never Take Vacation
I disagree with the way we talk about vacation like it’s a rescue mission. As if we are supposed to grind ourselves into a...
AI
AI Is Not the Experience. Trust Is.
People don’t want AI. They want help and they will gladly pay when they get it. They want their insurance claim handled without three...